frequently asked questions
ASK A QUESTION BELOW:
The chatbot does not know everything and if you need an answer or it is getting confused please reach out to us at [email protected] to speak to a human from our team!
Please try to ask in much detail as possible. If it doesn't have an answer please click the button below to fill out a form and we will try get back to you within 24 hours. If the question is a widely asked question we will update the chatbot to help anyone else asking the same thing!
I am having trouble logging in.
Watch this video to help you log in to Rob.Team.
This video will explain:
Why you cannot login
Why your account cannot be found
How you can set your account password
I am having trouble finding the Rob.Team content.
Watch this video to find out how to navigate and find content on Rob.Team.
Otherwise, on the left hand side of your Rob.team account, you will see a content tab. Upon clicking this tab, you will see all of Rob's videos. In order to view the content, you must first click on 'Learn More', then 'Unlock content', and then 'Watch'. If you have trouble finding the video you are looking for, some videos are grouped under one title.
Ps. You may not be able to unlock the content if you haven't watched the previous videos. Please contact [email protected] if you would like a video unlocked.
I’m a Facebook supporter but cannot see/access Rob’s content
Rob is now transitioning all recordings of webinars and exclusive content from Facebook to Rob.Team. If you are not already a rob.team member, make sure you join now to get access to all the past webinars, recordings and exclusive behind the scenes videos.
Join Rob.team: Rob.Team
Once you’ve joined you can cancel your Facebook supporters subscription.
I cannot find the recording of a LIVE session/RIS webinar Rob did.
You are expected to attend these lives as these are a vital part of the community.
If you missed one you can wait until the next one.
Rob.team community events are built around
RIS (Online live event streamed globally)
MSOBI (Multiple Streams of Business Income)
MSOPI (Multiple Streams of Property Income)
These live events are not recorded, you cannot access these.
I missed a webinar/masterclass and cannot find the recording of it on Rob.Team.
We do our very best to upload content as soon as possible.
Please wait up to 2 weeks for the videos to be uploaded on Rob.Team.
I want to join the WhatsApp/Telegram groups.
I want to become a Rob.Team Gold member.
You need to already have a Rob.team level 1 subscription for 3 months or longer before you can upgrade to Gold. You also need to have been invited by Rob. Rob might invite you to become a member on the WhatsApp/telegram groups. And he occasionally does this on his live or zoom masterclasses.
I want a refund.
We only offer refunds if you have:
1. Been charged twice
2. Have accidentally cancelled your subscription and been charged (Provide proof of cancellation)
If either of these apply to you, please email [email protected] with your query.
If neither of these apply to you, we will not be able to offer a refund.
I want to cancel my Rob.Team subscription.
Watch this video on how to cancel your Rob.team subscription.
Alternatively, you can cancel your subscription by heading to Rob.team/cancel. After entering your name and email address, click unsubscribe and your subscription will be cancelled. A confirmation email will be sent to you about your cancellation, and you will no longer be charged.
I have a question about an event I booked.